Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Any product that the “sealed for your safety” seal was removed or tampered with.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us @ werefinish@yahoo.com for questions related to refunds and returns.
Refinishers Making Products For Refinishers…..
WeRefinish was founded in 1991, but the journey actually began in 1982, the year our founder began working in the furniture finishing field. Long before the internet was here to help shorten the learning curve, we were learning piece by piece through trial and error. From 1982 to 1987 he worked in a furniture manufacturing plant in the finishing department. From 87 to 90, he apprenticed with two separate furniture repair companies. In 1991, our business was born in his parent’s garage and from 1991 through 1997 we operated an “in home” furniture repair service with many high end furniture stores as our accounts, providing a service that repaired newly delivered furniture that was delivered either damaged or flawed. In 1997, our business model shifted over to private and commercial client refinishing and over the following 25 years we would refinish or restore over 10,000 pieces of furniture for happy clients all over northeastern United States. Our first stain was developed and offered for sale in 2004. Many specialized products were developed through the years for use in our refinishing business, which won numerous awards, but they weren’t made available to the public until more recently in 2023. Today, the refinishing shop is closed after a fire that occurred in 2022, and we now develop and supplying fellow wood finishing enthusiasts with the many water based finishing products we’ve created and invented over our vast 40+ year refinishing career. We’ve remained a small family run business, where you can still actually speak to the owner. We love what we do, we’re very proud of our pedigree, and our goal of supplying the US with the very best innovative wood coloring products. We’ve always done things differently, In part because there wasn’t any “standard” way of doing things before the internet. Now, we’re sharing our knowledge, experience and creative spirit with you and changing the way the world colors wood!!